Privacy Policy

Office Notice of Privacy Practices

Biltmore Psychological Services maintains a separate Notice of Privacy Practices that explains how medical and clinical information may be used and disclosed, how clients may access their information, and the rights clients have regarding their protected health information.You may view our Notice of Privacy Practices here:

Notice of Privacy Practices PDF

Website Privacy Policy

Biltmore Psychological Services respects your privacy. This Website Privacy Policy explains the types of information that may be collected when you visit our website and how that information may be used.This policy applies to information collected through our website at www.biltmorepsychological.com. It does not replace or modify our clinical Notice of Privacy Practices, which applies to client records and protected health information.If you have questions about this Website Privacy Policy, please contact us at: Biltmore Psychological Services, PLLC

Email:[email protected]
Phone: 828-606-0496

Information Collected Automatically

When you visit our website, certain information may be collected automatically by your web browser, our website platform, or analytics tools. This may include:Your internet domain or service providerYour Internet Protocol, or IP, addressThe type of browser and operating system you are usingThe date and time you access the siteThe pages you visit on our websiteThe website or search engine that referred you to our siteThis information is generally used in aggregate to help us understand how visitors use the site, maintain site performance, improve accessibility, and make the website more useful.We do not use this automatically collected information to personally identify individual visitors, except as may be necessary for website security, troubleshooting, or compliance with applicable law.

Information You Choose to Provide

You may choose to provide personal information when you contact us through the website, send an email, complete a form, or otherwise reach out to Biltmore Psychological Services.The information you provide may include your name, email address, phone number, or other details you choose to share.Please keep in mind that general website contact forms and email may not be appropriate for urgent, emergency, or highly sensitive clinical information. If you are experiencing an emergency, call 911 or go to the nearest emergency room.

Cookies

Like many websites, Biltmore Psychological Services may use cookies or similar technologies to help the website function properly, understand site traffic, and improve the visitor experience.Cookies are small files stored on your device that may remember preferences or provide information about how visitors use the site. You can control or disable cookies through your browser settings. Please note that some parts of the website may not function as intended if cookies are disabled.

Google Analytics and Website Analytics

We may use Google Analytics or similar website analytics tools to better understand how visitors use the site. These tools may collect information such as how often visitors come to the site, which pages they visit, and what websites or search engines referred them.This information is used to improve the website and better understand visitor needs. We do not combine analytics data with personally identifying information submitted through the website.Google Analytics may use cookies to recognize repeat visits. You can prevent Google Analytics from recognizing you on return visits by disabling cookies in your browser. Google also provides tools and information about how users can manage analytics tracking.

How Information May Be Used

Information collected through the website may be used to:Maintain and improve the websiteUnderstand how visitors use the siteRespond to inquiries or messages submitted through the websiteMonitor site performance and securityComply with applicable legal obligationsWe do not sell personal information submitted through this website.

How Long Information May Be Kept

Website-related information may be retained for as long as needed for business, operational, security, or legal purposes.Clinical records and protected health information are handled according to Biltmore Psychological Services’ Notice of Privacy Practices and applicable laws.

Links to Other Websites

This website may include links to third-party websites or resources. Biltmore Psychological Services is not responsible for the privacy practices, content, or security of outside websites. Visitors are encouraged to review the privacy policies of any third-party sites they visit.

Changes to This Policy

Biltmore Psychological Services may update this Website Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Effective Date: June 1, 2026